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---
title: 'Wait Staff 2'
title: Captain
---
| | |
| :----- | :----- |
| **Job Title:** | Wait Staff |
| **Job Title:** | Captain |
| **Department:** | Food & Beverage Service |
| **Reports to:** | Captain |
| **Reports to:** | Senior Captain |
===
##### Job Duties/ Responsibilities:
* To be fully aware of the content, preparation and presentation of all menu items.
* To maximize sales.
* To promote the company and its services.
* Ensures service for tables assigned.
* Takes food and beverage orders as per set standard.
* Delivers food from kitchen and beverages from dispense bars.
* Assists the runner in clearing tables if necessary.
* Follows sequences of work during set-up time and service time.
* Has to know in details food and beverage items present in menu.
* Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood.
* Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.
* Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.
* Receives a training and focus carefully on various elements and tasks taught on a daily basis.
* Ensuring correct charges are made and payment received.
* Follow correct health & safety procedures to ensure welfare of both staff and customers
###### Operational:
* Ensure that opening and closing (Restaurant) procedures are adhered to
* To ensure guest satisfaction
* To ensure that all stocks (crockery & cutlery) and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions.
* Ensure regular stock (crockery and cutlery) taking of all operating equipment at specified intervals.
* Maintain cleanliness of work areas throughout the day. (in assistance with the Senior Captain)
* To ensure that stations have their correct mis-en- place.
* Perform other reasonable job duties as requested by the Senior Captain.
* To maintain a high standard of ethical behaviour
* Order taking
* Punching order (in the billing software from his / her side station), maintaining set timelines for service (food and beverage as per set SOPs)
* Understanding guest requirement and suggesting food and beverage
* Up selling Food and Beverage
* Delegating work to the wait staff and runners and ensuring quality service standards, timeliness & order sequence.
* Receiving payment
* Maintaining running tabs (tables and standing crowd) and ensuring payment are received against food and beverages served.
###### HR:
* Team work skills – Good
###### Accounting:
* Experience in handling restaurant billing software
##### Competencies:
* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Average_
* Social Skills – _Average_
* Decision Making Skills – _Good_
* Leadership Skill – _Good_
* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_
* Social Skills – _Good_
* Food & Beverage Knowledge (Theoretical and practical) - _Good_
| | |
@ -38,7 +47,7 @@ title: 'Wait Staff 2'
| AGE RANGE | 23–26 Years |
| SALARY RANGE | Rs. ??/- |
| BENEFITS / ENTITLEMENTS | Uniform <br/> Free Laundry (uniform) <br/> Incentive & Performance Bonus, as per company policies. |
| QUALIFICATIONS | Diploma/degree in hotel management (ideally) or Short course in F&B service |
| TOTAL WORK EXPERIENCE | 1 years of similar experience in a star hotel or a quality stand alone. |
| QUALIFICATIONS | Diploma/degree in hotel management |
| TOTAL WORK EXPERIENCE | 3 years of similar experience in a star hotel or a quality stand alone. <br/> Minimum of 1 year experience as Captain required |