2.2 KiB
2.2 KiB
| title |
|---|
| Captain |
| Job Title: | Captain |
| Department: | Food & Beverage Service |
| Reports to: | Senior Captain |
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Job Duties/ Responsibilities:
Operational:
- Ensure that opening and closing (Restaurant) procedures are adhered to
- To ensure guest satisfaction
- To ensure that all stocks (crockery & cutlery) and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions.
- Ensure regular stock (crockery and cutlery) taking of all operating equipment at specified intervals.
- Maintain cleanliness of work areas throughout the day. (in assistance with the Senior Captain)
- To ensure that stations have their correct mis-en- place.
- Perform other reasonable job duties as requested by the Senior Captain.
- To maintain a high standard of ethical behaviour
- Order taking
- Punching order (in the billing software from his / her side station), maintaining set timelines for service (food and beverage as per set SOPs)
- Understanding guest requirement and suggesting food and beverage
- Up selling Food and Beverage
- Delegating work to the wait staff and runners and ensuring quality service standards, timeliness & order sequence.
- Receiving payment
- Maintaining running tabs (tables and standing crowd) and ensuring payment are received against food and beverages served.
HR:
- Team work skills – Good
Accounting:
- Experience in handling restaurant billing software
Competencies:
- Decision Making Skills – Good
- Leadership Skill – Good
- Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – Good
- Social Skills – Good
- Food & Beverage Knowledge (Theoretical and practical) - Good
| AGE RANGE | 23–26 Years |
| SALARY RANGE | Rs. ??/- |
| BENEFITS / ENTITLEMENTS | Uniform Free Laundry (uniform) Incentive & Performance Bonus, as per company policies. |
| QUALIFICATIONS | Diploma/degree in hotel management |
| TOTAL WORK EXPERIENCE | 3 years of similar experience in a star hotel or a quality stand alone. Minimum of 1 year experience as Captain required |