From 492286fe1cc262fc882a7a37f84bac592a41620c Mon Sep 17 00:00:00 2001 From: tanshu Date: Mon, 25 Dec 2017 13:12:08 +0000 Subject: [PATCH] (Grav GitSync) Automatic Commit from tanshu --- pages/09.wait-staff-2/docs.md | 53 ++++++++++++++++++++--------------- 1 file changed, 31 insertions(+), 22 deletions(-) diff --git a/pages/09.wait-staff-2/docs.md b/pages/09.wait-staff-2/docs.md index 2f36058..3c32011 100644 --- a/pages/09.wait-staff-2/docs.md +++ b/pages/09.wait-staff-2/docs.md @@ -1,36 +1,45 @@ --- -title: 'Wait Staff 2' +title: Captain --- | | | | :----- | :----- | -| **Job Title:** | Wait Staff | +| **Job Title:** | Captain | | **Department:** | Food & Beverage Service | -| **Reports to:** | Captain | +| **Reports to:** | Senior Captain | === ##### Job Duties/ Responsibilities: -* To be fully aware of the content, preparation and presentation of all menu items. -* To maximize sales. -* To promote the company and its services. -* Ensures service for tables assigned. -* Takes food and beverage orders as per set standard. -* Delivers food from kitchen and beverages from dispense bars. -* Assists the runner in clearing tables if necessary. -* Follows sequences of work during set-up time and service time. -* Has to know in details food and beverage items present in menu. -* Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood. -* Reports immediately to Superior any misunderstanding, problem or accident with guest or staff. -* Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action. -* Receives a training and focus carefully on various elements and tasks taught on a daily basis. -* Ensuring correct charges are made and payment received. -* Follow correct health & safety procedures to ensure welfare of both staff and customers + +###### Operational: +* Ensure that opening and closing (Restaurant) procedures are adhered to +* To ensure guest satisfaction +* To ensure that all stocks (crockery & cutlery) and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions. +* Ensure regular stock (crockery and cutlery) taking of all operating equipment at specified intervals. +* Maintain cleanliness of work areas throughout the day. (in assistance with the Senior Captain) +* To ensure that stations have their correct mis-en- place. +* Perform other reasonable job duties as requested by the Senior Captain. * To maintain a high standard of ethical behaviour +* Order taking +* Punching order (in the billing software from his / her side station), maintaining set timelines for service (food and beverage as per set SOPs) +* Understanding guest requirement and suggesting food and beverage +* Up selling Food and Beverage +* Delegating work to the wait staff and runners and ensuring quality service standards, timeliness & order sequence. +* Receiving payment +* Maintaining running tabs (tables and standing crowd) and ensuring payment are received against food and beverages served. + +###### HR: +* Team work skills – Good + +###### Accounting: +* Experience in handling restaurant billing software ##### Competencies: -* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Average_ -* Social Skills – _Average_ +* Decision Making Skills – _Good_ +* Leadership Skill – _Good_ +* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_ +* Social Skills – _Good_ * Food & Beverage Knowledge (Theoretical and practical) - _Good_ | | | @@ -38,7 +47,7 @@ title: 'Wait Staff 2' | AGE RANGE | 23–26 Years | | SALARY RANGE | Rs. ??/- | | BENEFITS / ENTITLEMENTS | Uniform
Free Laundry (uniform)
Incentive & Performance Bonus, as per company policies. | -| QUALIFICATIONS | Diploma/degree in hotel management (ideally) or Short course in F&B service | -| TOTAL WORK EXPERIENCE | 1 years of similar experience in a star hotel or a quality stand alone. | +| QUALIFICATIONS | Diploma/degree in hotel management | +| TOTAL WORK EXPERIENCE | 3 years of similar experience in a star hotel or a quality stand alone.
Minimum of 1 year experience as Captain required |