diff --git a/pages/09.wait-staff-2/docs.md b/pages/09.wait-staff-2/docs.md
index 2f36058..3c32011 100644
--- a/pages/09.wait-staff-2/docs.md
+++ b/pages/09.wait-staff-2/docs.md
@@ -1,36 +1,45 @@
---
-title: 'Wait Staff 2'
+title: Captain
---
| | |
| :----- | :----- |
-| **Job Title:** | Wait Staff |
+| **Job Title:** | Captain |
| **Department:** | Food & Beverage Service |
-| **Reports to:** | Captain |
+| **Reports to:** | Senior Captain |
===
##### Job Duties/ Responsibilities:
-* To be fully aware of the content, preparation and presentation of all menu items.
-* To maximize sales.
-* To promote the company and its services.
-* Ensures service for tables assigned.
-* Takes food and beverage orders as per set standard.
-* Delivers food from kitchen and beverages from dispense bars.
-* Assists the runner in clearing tables if necessary.
-* Follows sequences of work during set-up time and service time.
-* Has to know in details food and beverage items present in menu.
-* Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood.
-* Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.
-* Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.
-* Receives a training and focus carefully on various elements and tasks taught on a daily basis.
-* Ensuring correct charges are made and payment received.
-* Follow correct health & safety procedures to ensure welfare of both staff and customers
+
+###### Operational:
+* Ensure that opening and closing (Restaurant) procedures are adhered to
+* To ensure guest satisfaction
+* To ensure that all stocks (crockery & cutlery) and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions.
+* Ensure regular stock (crockery and cutlery) taking of all operating equipment at specified intervals.
+* Maintain cleanliness of work areas throughout the day. (in assistance with the Senior Captain)
+* To ensure that stations have their correct mis-en- place.
+* Perform other reasonable job duties as requested by the Senior Captain.
* To maintain a high standard of ethical behaviour
+* Order taking
+* Punching order (in the billing software from his / her side station), maintaining set timelines for service (food and beverage as per set SOPs)
+* Understanding guest requirement and suggesting food and beverage
+* Up selling Food and Beverage
+* Delegating work to the wait staff and runners and ensuring quality service standards, timeliness & order sequence.
+* Receiving payment
+* Maintaining running tabs (tables and standing crowd) and ensuring payment are received against food and beverages served.
+
+###### HR:
+* Team work skills – Good
+
+###### Accounting:
+* Experience in handling restaurant billing software
##### Competencies:
-* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Average_
-* Social Skills – _Average_
+* Decision Making Skills – _Good_
+* Leadership Skill – _Good_
+* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_
+* Social Skills – _Good_
* Food & Beverage Knowledge (Theoretical and practical) - _Good_
| | |
@@ -38,7 +47,7 @@ title: 'Wait Staff 2'
| AGE RANGE | 23–26 Years |
| SALARY RANGE | Rs. ??/- |
| BENEFITS / ENTITLEMENTS | Uniform
Free Laundry (uniform)
Incentive & Performance Bonus, as per company policies. |
-| QUALIFICATIONS | Diploma/degree in hotel management (ideally) or Short course in F&B service |
-| TOTAL WORK EXPERIENCE | 1 years of similar experience in a star hotel or a quality stand alone. |
+| QUALIFICATIONS | Diploma/degree in hotel management |
+| TOTAL WORK EXPERIENCE | 3 years of similar experience in a star hotel or a quality stand alone.
Minimum of 1 year experience as Captain required |