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pages/10.job-descriptions/01.senior-captain/docs.md
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pages/10.job-descriptions/01.senior-captain/docs.md
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---
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title: 'Senior Captain'
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---
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| :----- | :----- |
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| **Job Title:** | Senior Captain |
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| **Department:** | Food & Beverage Service |
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| **Reports to:** | Assistant Manager <br/> Outlet Manager |
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===
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##### Job Duties/ Responsibilities:
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###### Operational:
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* Ensure that opening and closing procedures are adhered to
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* To ensure guest satisfaction
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* To ensure that all stocks and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions.
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* Ensure regular stock taking of all operating equipment at specified intervals.
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* To ensure that operating equipment is used properly and not abused, e.g. serviettes and waiters' cloths used for cleaning.
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* Multi tasking – Floor and Bar
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* Maintain cleanliness of work areas throughout the day.
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* Ensure staffs uniform and personal appearance is clean and professional
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* Ensure cash/billing is kept up to date in presence or absence of a cashier.
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* Ensure the bar is fully stocked in terms of alcohol, garnishes, chilling of bottles etc before bar opens
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* Should be able to work behind the bar in case of short-staffing/busy periods.
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* To ensure that stations have their correct mis-en- place.
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* To ensure that all stocks and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions
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* Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen (for his staff).
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* Perform other reasonable job duties as requested by Assistant Managers.
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* Maintaining daily sales and consumption report and timely reporting to Assistant Manager
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* To maintain a high standard of ethical behaviour
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###### HR:
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* Team work skills – Excellent
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###### Accounting:
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* Experience in handling restaurant billing software
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* Experience in handling external auditors.
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##### Competencies:
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* Decision Making Skills – _Good_
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* Leadership Skill – _Excellent_
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* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_
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* Social Skills – _Good_
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* Food & Beverage Knowledge (Theoretical and practical) - _Excellent_
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| :----- | :----- |
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| AGE RANGE | 25–28 Years |
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| SALARY RANGE | Rs. ??/- |
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| BENEFITS / ENTITLEMENTS | Uniform <br/> Free Laundry (uniform) <br/> Incentive & Performance Bonus, as per company policies. |
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| QUALIFICATIONS | Diploma/degree in hotel management |
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| TOTAL WORK EXPERIENCE | 3 years of similar experience in a star hotel or a quality stand alone. <br/> Minimum of 1 year experience as Captain required <br/> Prior experience of working as a opening team member of a Bar / Restaurant. |
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@ -1,53 +0,0 @@
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---
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title: 'Captain 2'
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---
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| :----- | :----- |
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| **Job Title:** | Captain |
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| **Department:** | Food & Beverage Service |
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| **Reports to:** | Senior Captain |
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===
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##### Job Duties/ Responsibilities:
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###### Operational:
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* Ensure that opening and closing (Restaurant) procedures are adhered to
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* To ensure guest satisfaction
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* To ensure that all stocks (crockery & cutlery) and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions.
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* Ensure regular stock (crockery and cutlery) taking of all operating equipment at specified intervals.
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* Maintain cleanliness of work areas throughout the day. (in assistance with the Senior Captain)
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* To ensure that stations have their correct mis-en- place.
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* Perform other reasonable job duties as requested by the Senior Captain.
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* To maintain a high standard of ethical behaviour
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* Order taking
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* Punching order (in the billing software from his / her side station), maintaining set timelines for service (food and beverage as per set SOPs)
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* Understanding guest requirement and suggesting food and beverage
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* Up selling Food and Beverage
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* Delegating work to the wait staff and runners and ensuring quality service standards, timeliness & order sequence.
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* Receiving payment
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* Maintaining running tabs (tables and standing crowd) and ensuring payment are received against food and beverages served.
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###### HR:
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* Team work skills – Good
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###### Accounting:
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* Experience in handling restaurant billing software
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##### Competencies:
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* Decision Making Skills – _Good_
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* Leadership Skill – _Good_
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* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_
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* Social Skills – _Good_
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* Food & Beverage Knowledge (Theoretical and practical) - _Good_
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| :----- | :----- |
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| AGE RANGE | 23–26 Years |
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| SALARY RANGE | Rs. ??/- |
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| BENEFITS / ENTITLEMENTS | Uniform <br/> Free Laundry (uniform) <br/> Incentive & Performance Bonus, as per company policies. |
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| QUALIFICATIONS | Diploma/degree in hotel management |
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| TOTAL WORK EXPERIENCE | 3 years of similar experience in a star hotel or a quality stand alone. <br/> Minimum of 1 year experience as Captain required |
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