handbook/pages/10.job-descriptions/01.senior-captain/docs.md

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Senior Captain
Job Title: Senior Captain
Department: Food & Beverage Service
Reports to: Assistant Manager
Outlet Manager

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Job Duties/ Responsibilities:
Operational:
  • Ensure that opening and closing procedures are adhered to
  • To ensure guest satisfaction
  • To ensure that all stocks and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions.
  • Ensure regular stock taking of all operating equipment at specified intervals.
  • To ensure that operating equipment is used properly and not abused, e.g. serviettes and waiters' cloths used for cleaning.
  • Multi tasking Floor and Bar
  • Maintain cleanliness of work areas throughout the day.
  • Ensure staffs uniform and personal appearance is clean and professional
  • Ensure cash/billing is kept up to date in presence or absence of a cashier.
  • Ensure the bar is fully stocked in terms of alcohol, garnishes, chilling of bottles etc before bar opens
  • Should be able to work behind the bar in case of short-staffing/busy periods.
  • To ensure that stations have their correct mis-en- place.
  • To ensure that all stocks and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen (for his staff).
  • Perform other reasonable job duties as requested by Assistant Managers.
  • Maintaining daily sales and consumption report and timely reporting to Assistant Manager
  • To maintain a high standard of ethical behaviour
HR:
  • Team work skills Excellent
Accounting:
  • Experience in handling restaurant billing software
  • Experience in handling external auditors.
Competencies:
  • Decision Making Skills Good
  • Leadership Skill Excellent
  • Communication Skill (Hindi Spoken, Punjabi Spoken, English Spoken & Written) Good
  • Social Skills Good
  • Food & Beverage Knowledge (Theoretical and practical) - Excellent
AGE RANGE 2528 Years
SALARY RANGE Rs. ??/-
BENEFITS / ENTITLEMENTS Uniform
Free Laundry (uniform)
Incentive & Performance Bonus, as per company policies.
QUALIFICATIONS Diploma/degree in hotel management
TOTAL WORK EXPERIENCE 3 years of similar experience in a star hotel or a quality stand alone.
Minimum of 1 year experience as Captain required
Prior experience of working as a opening team member of a Bar / Restaurant.