(Grav GitSync) Automatic Commit from tanshu

pages/12.training-materials/complaint-handling/docs.md

@@ -5,7 +5,7 @@ title: 'Complaint Handling'
 ### Negotiating Tight Corners
 In case of a complaint, whether it is over the phone or in the restaurant, the situatation should be handle very carefully.
 
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 Follow the Three Basic Steps when a complaint occurs:
 * **Listen**
 * **Apologise**