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pages/12.training-materials/complaint-handling/docs.md
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@ -5,7 +5,7 @@ title: 'Complaint Handling'
### Negotiating Tight Corners
In case of a complaint, whether it is over the phone or in the restaurant, the situatation should be handle very carefully.
===
Follow the Three Basic Steps when a complaint occurs:
* **Listen**
* **Apologise**