From 8717bf6634d0bbd663fb441df687f15796783883 Mon Sep 17 00:00:00 2001 From: tanshu Date: Tue, 26 Dec 2017 09:53:26 +0000 Subject: [PATCH] (Grav GitSync) Automatic Commit from tanshu --- pages/12.training-materials/complaint-handling/docs.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/pages/12.training-materials/complaint-handling/docs.md b/pages/12.training-materials/complaint-handling/docs.md index 445a3f5..496365d 100644 --- a/pages/12.training-materials/complaint-handling/docs.md +++ b/pages/12.training-materials/complaint-handling/docs.md @@ -5,7 +5,7 @@ title: 'Complaint Handling' ### Negotiating Tight Corners In case of a complaint, whether it is over the phone or in the restaurant, the situatation should be handle very carefully. -=== + Follow the Three Basic Steps when a complaint occurs: * **Listen** * **Apologise**