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pages/10.job-descriptions/01.assistant-manager/docs.md
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pages/10.job-descriptions/01.assistant-manager/docs.md
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title: 'Assistant Manager'
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---
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| :----- | :----- |
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| **Job Title:** | Assistant Manager |
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| **Department:** | Food & Beverage Service |
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| **Reports to:** | Outlet Manager <br/> Owner |
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===
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##### Job Duties/ Responsibilities:
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###### Budgeting:
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* Assist Outlet Manager in forecasting financial / monthly budget and sales target (with his / her
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expertise of the day to day operation)
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* Ensure meeting budget targets
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###### Client Management / PR / Marketing:
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* Maintaining client relationships and developing new ones (along with the Outlet Manager)
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* To give feedback on guest letters and comments
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* Ensure smooth execution of all outlet marketing initiatives
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###### Operational:
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* To plan operations, delegate duties appropriately to his / her subordinates & coordinate their work on a day-to- day as well as long-range basis to reach unit’s objective.
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* To be flexible enough to make operational changes as per the requirement of the hour
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* To build up team spirit through his / her leadership qualities.
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* Timely briefing and de-briefing of the staff (shift-wise basis)
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* Sharing promotional / event details if any for the day or upcoming days
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* Checking Opening and closing shift sheets, questioning loop holes & suggesting way ahead and ensuring closure.
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* Outlet check up pre opening (every day basis)
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* Ensure that opening and closing procedures are adhered to
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* To ensure that stations have their correct mise-en- place.
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* To ensure regular stocktaking of all operating equipment at specified intervals.
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* Ensure a proper control procedure is in place for all F&B.
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* To ensure maximum security and health and safety measures are undertaken in all areas.
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* To maintain a high standard of ethical behaviour
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* To effectively engage as and when required in an operational role (and thus setting an example for his team)
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* Discussing MIS reports on a periodic basis with Outlet Manager
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###### HR:
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* To ensure fair and equitable discipline, yet complying with house or company regulations
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* To investigate and action the causes of staff grievances
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* To ensure effective communication with his team and hold staff meetings on a regular basis to impart information.
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##### Competencies:
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* Decision Making Skills – _Good_
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* Leadership Skill – _Excellent_
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* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_
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* Organization & Social Skills – _Excellent_
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* Computer Knowledge – _Should have basic knowledge on MS Office_
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| :----- | :----- |
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| AGE RANGE | 26–28 Years |
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| SALARY RANGE | Rs. ??/- |
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| BENEFITS / ENTITLEMENTS | Uniform <br/> Free Laundry (uniform) <br/> Incentive & Performance Bonus, as per company policies. |
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| QUALIFICATIONS | Diploma/degree in hotel management |
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| TOTAL WORK EXPERIENCE | 5 years of similar experience in a star hotel or a quality stand alone. <br/> Minimum of 1 year experience as Assistant Manager required <br/> Prior experience of working as a opening team member of a Bar / Restaurant. |
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---
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title: 'Senior Captain 2'
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---
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| :----- | :----- |
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| **Job Title:** | Senior Captain |
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| **Department:** | Food & Beverage Service |
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| **Reports to:** | Assistant Manager <br/> Outlet Manager |
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===
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##### Job Duties/ Responsibilities:
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###### Operational:
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* Ensure that opening and closing procedures are adhered to
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* To ensure guest satisfaction
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* To ensure that all stocks and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions.
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* Ensure regular stock taking of all operating equipment at specified intervals.
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* To ensure that operating equipment is used properly and not abused, e.g. serviettes and waiters' cloths used for cleaning.
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* Multi tasking – Floor and Bar
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* Maintain cleanliness of work areas throughout the day.
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* Ensure staffs uniform and personal appearance is clean and professional
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* Ensure cash/billing is kept up to date in presence or absence of a cashier.
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* Ensure the bar is fully stocked in terms of alcohol, garnishes, chilling of bottles etc before bar opens
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* Should be able to work behind the bar in case of short-staffing/busy periods.
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* To ensure that stations have their correct mis-en- place.
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* To ensure that all stocks and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions
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* Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen (for his staff).
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* Perform other reasonable job duties as requested by Assistant Managers.
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* Maintaining daily sales and consumption report and timely reporting to Assistant Manager
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* To maintain a high standard of ethical behaviour
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###### HR:
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* Team work skills – Excellent
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###### Accounting:
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* Experience in handling restaurant billing software
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* Experience in handling external auditors.
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##### Competencies:
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* Decision Making Skills – _Good_
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* Leadership Skill – _Excellent_
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* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_
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* Social Skills – _Good_
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* Food & Beverage Knowledge (Theoretical and practical) - _Excellent_
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| :----- | :----- |
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| AGE RANGE | 25–28 Years |
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| SALARY RANGE | Rs. ??/- |
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| BENEFITS / ENTITLEMENTS | Uniform <br/> Free Laundry (uniform) <br/> Incentive & Performance Bonus, as per company policies. |
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| QUALIFICATIONS | Diploma/degree in hotel management |
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| TOTAL WORK EXPERIENCE | 3 years of similar experience in a star hotel or a quality stand alone. <br/> Minimum of 1 year experience as Captain required <br/> Prior experience of working as a opening team member of a Bar / Restaurant. |
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