2.0 KiB
2.0 KiB
| title |
|---|
| Wait Staff |
| Job Title: | Wait Staff |
| Department: | Food & Beverage Service |
| Reports to: | Captain |
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Job Duties/ Responsibilities:
- To be fully aware of the content, preparation and presentation of all menu items.
- To maximize sales.
- To promote the company and its services.
- Ensures service for tables assigned.
- Takes food and beverage orders as per set standard.
- Delivers food from kitchen and beverages from dispense bars.
- Assists the runner in clearing tables if necessary.
- Follows sequences of work during set-up time and service time.
- Has to know in details food and beverage items present in menu.
- Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood.
- Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.
- Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.
- Receives a training and focus carefully on various elements and tasks taught on a daily basis.
- Ensuring correct charges are made and payment received.
- Follow correct health & safety procedures to ensure welfare of both staff and customers
- To maintain a high standard of ethical behaviour
Competencies:
- Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – Average
- Social Skills – Average
- Food & Beverage Knowledge (Theoretical and practical) - Good
| AGE RANGE | 23–26 Years |
| SALARY RANGE | Rs. ??/- |
| BENEFITS / ENTITLEMENTS | Uniform Free Laundry (uniform) Incentive & Performance Bonus, as per company policies. |
| QUALIFICATIONS | Diploma/degree in hotel management (ideally) or Short course in F&B service |
| TOTAL WORK EXPERIENCE | 1 years of similar experience in a star hotel or a quality stand alone. |