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---
title: 'Wait Staff'
---
**Job Title:** Wait Staff
**Department:** Food & Beverage Service
**Reports to:** Captain
===
##### Job Duties/ Responsibilities:
* To be fully aware of the content, preparation and presentation of all menu items.
* To maximize sales.
* To promote the company and its services.
* Ensures service for tables assigned.
* Takes food and beverage orders as per set standard.
* Delivers food from kitchen and beverages from dispense bars.
* Assists the runner in clearing tables if necessary.
* Follows sequences of work during set-up time and service time.
* Has to know in details food and beverage items present in menu.
* Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood.
* Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.
* Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.
* Receives a training and focus carefully on various elements and tasks taught on a daily basis.
* Ensuring correct charges are made and payment received.
* Follow correct health & safety procedures to ensure welfare of both staff and customers
* To maintain a high standard of ethical behaviour
##### Competencies:
* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Average_
* Social Skills – _Average_
* Food & Beverage Knowledge (Theoretical and practical) - _Good_