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pages/08.wait-staff/docs.md

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+---
+title: 'Wait Staff'
+---
+
+**Job Title:** Wait Staff
+**Department:** Food & Beverage Service
+**Reports to:** Captain
+===
+##### Job Duties/ Responsibilities:
+* To be fully aware of the content, preparation and presentation of all menu items.
+* To maximize sales.
+* To promote the company and its services.
+* Ensures service for tables assigned.
+* Takes food and beverage orders as per set standard.
+* Delivers food from kitchen and beverages from dispense bars.
+* Assists the runner in clearing tables if necessary.
+* Follows sequences of work during set-up time and service time.
+* Has to know in details food and beverage items present in menu.
+* Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood.
+* Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.
+* Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.
+* Receives a training and focus carefully on various elements and tasks taught on a daily basis.
+* Ensuring correct charges are made and payment received.
+* Follow correct health & safety procedures to ensure welfare of both staff and customers
+* To maintain a high standard of ethical behaviour
+##### Competencies:
+* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Average_
+* Social Skills – _Average_
+* Food & Beverage Knowledge (Theoretical and practical) - _Good_