From a3cd8ccf025db82df17f40556db0407f7048759e Mon Sep 17 00:00:00 2001 From: tanshu Date: Mon, 25 Dec 2017 12:51:36 +0000 Subject: [PATCH] (Grav GitSync) Automatic Commit from tanshu --- pages/08.wait-staff/docs.md | 29 +++++++++++++++++++++++++++++ 1 file changed, 29 insertions(+) create mode 100644 pages/08.wait-staff/docs.md diff --git a/pages/08.wait-staff/docs.md b/pages/08.wait-staff/docs.md new file mode 100644 index 0000000..499d731 --- /dev/null +++ b/pages/08.wait-staff/docs.md @@ -0,0 +1,29 @@ +--- +title: 'Wait Staff' +--- + +**Job Title:** Wait Staff +**Department:** Food & Beverage Service +**Reports to:** Captain +=== +##### Job Duties/ Responsibilities: +* To be fully aware of the content, preparation and presentation of all menu items. +* To maximize sales. +* To promote the company and its services. +* Ensures service for tables assigned. +* Takes food and beverage orders as per set standard. +* Delivers food from kitchen and beverages from dispense bars. +* Assists the runner in clearing tables if necessary. +* Follows sequences of work during set-up time and service time. +* Has to know in details food and beverage items present in menu. +* Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood. +* Reports immediately to Superior any misunderstanding, problem or accident with guest or staff. +* Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action. +* Receives a training and focus carefully on various elements and tasks taught on a daily basis. +* Ensuring correct charges are made and payment received. +* Follow correct health & safety procedures to ensure welfare of both staff and customers +* To maintain a high standard of ethical behaviour +##### Competencies: +* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Average_ +* Social Skills – _Average_ +* Food & Beverage Knowledge (Theoretical and practical) - _Good_