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pages/10.job-descriptions/03.bartender/docs.md
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pages/10.job-descriptions/03.bartender/docs.md
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title: Bartender
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---
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| :----- | :----- |
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| **Job Title:** | Bartender |
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| **Department:** | Food & Beverage Service |
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| **Reports to:** | Senior Captain |
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===
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##### Job Duties/ Responsibilities:
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* Provide customer service – proactively interact with customers, recommend drinks, ask for feedback
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* Ensure customer satisfaction with drink and drink service
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* Prepare beverages using prescribed mixing techniques.
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* Respond to guest requests for special drinks
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* Possess thorough product knowledge.
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* Practice responsible alcohol service
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* Clean and maintain bar area and wash glassware
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* Maintain/control inventory of bar stock and supplies
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* Ensuring mis en place
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* Ensure trash pickup and disposal at bar and bar service areas happens at regular intervals.
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* Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
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* Uniforms at all times should be crisp.
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* Create and support an environment of “Teamwork” by helping a fellow employee or guest, without a second thought.
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* Superior attendance and punctuality
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* Attendance in mandatory meetings and trainings
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* Adhere to organization policies and procedures.
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* Maintains and stocks adequate supplies of bar items such as glasses, cups, napkins, drink supplies, condiments, etc.
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* Ensure refrigerating units are stocked with wines, beer, replace beer kegs, etc.
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* Ensure that the entire bar counters, shelves, equipment, bar stools, etc are clean at all times.
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* To maintain a high standard of ethical behaviour
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##### Competencies:
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* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_
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* Social Skills – _Good_
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* Food & Beverage Knowledge (Theoretical and practical) - _Good_
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* Team Work – _Good_
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| :----- | :----- |
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| AGE RANGE | 23–26 Years |
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| SALARY RANGE | Rs. ??/- |
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| BENEFITS / ENTITLEMENTS | Uniform <br/> Free Laundry (uniform) <br/> Incentive & Performance Bonus, as per company policies. |
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| QUALIFICATIONS | Diploma/degree in hotel management <br/> Certified course in Bartending |
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| TOTAL WORK EXPERIENCE | 2-3 years of similar experience in a star hotel or a quality stand alone. <br/> Minimum of 1 year experience as Bartender |
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title: 'Captain 2'
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---
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| :----- | :----- |
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| **Job Title:** | Captain |
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| **Department:** | Food & Beverage Service |
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| **Reports to:** | Senior Captain |
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===
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##### Job Duties/ Responsibilities:
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###### Operational:
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* Ensure that opening and closing (Restaurant) procedures are adhered to
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* To ensure guest satisfaction
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* To ensure that all stocks (crockery & cutlery) and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions.
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* Ensure regular stock (crockery and cutlery) taking of all operating equipment at specified intervals.
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* Maintain cleanliness of work areas throughout the day. (in assistance with the Senior Captain)
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* To ensure that stations have their correct mis-en- place.
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* Perform other reasonable job duties as requested by the Senior Captain.
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* To maintain a high standard of ethical behaviour
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* Order taking
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* Punching order (in the billing software from his / her side station), maintaining set timelines for service (food and beverage as per set SOPs)
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* Understanding guest requirement and suggesting food and beverage
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* Up selling Food and Beverage
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* Delegating work to the wait staff and runners and ensuring quality service standards, timeliness & order sequence.
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* Receiving payment
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* Maintaining running tabs (tables and standing crowd) and ensuring payment are received against food and beverages served.
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###### HR:
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* Team work skills – Good
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###### Accounting:
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* Experience in handling restaurant billing software
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##### Competencies:
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* Decision Making Skills – _Good_
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* Leadership Skill – _Good_
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* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_
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* Social Skills – _Good_
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* Food & Beverage Knowledge (Theoretical and practical) - _Good_
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| :----- | :----- |
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| AGE RANGE | 23–26 Years |
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| SALARY RANGE | Rs. ??/- |
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| BENEFITS / ENTITLEMENTS | Uniform <br/> Free Laundry (uniform) <br/> Incentive & Performance Bonus, as per company policies. |
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| QUALIFICATIONS | Diploma/degree in hotel management |
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| TOTAL WORK EXPERIENCE | 3 years of similar experience in a star hotel or a quality stand alone. <br/> Minimum of 1 year experience as Captain required |
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