handbook/pages/10.job-descriptions/04.captain/docs.md

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Captain
Job Title: Captain
Department: Food & Beverage Service
Reports to: Senior Captain

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Job Duties/ Responsibilities:
Operational:
  • Ensure that opening and closing (Restaurant) procedures are adhered to
  • To ensure guest satisfaction
  • To ensure that all stocks (crockery & cutlery) and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions.
  • Ensure regular stock (crockery and cutlery) taking of all operating equipment at specified intervals.
  • Maintain cleanliness of work areas throughout the day. (in assistance with the Senior Captain)
  • To ensure that stations have their correct mis-en- place.
  • Perform other reasonable job duties as requested by the Senior Captain.
  • To maintain a high standard of ethical behaviour
  • Order taking
  • Punching order (in the billing software from his / her side station), maintaining set timelines for service (food and beverage as per set SOPs)
  • Understanding guest requirement and suggesting food and beverage
  • Up selling Food and Beverage
  • Delegating work to the wait staff and runners and ensuring quality service standards, timeliness & order sequence.
  • Receiving payment
  • Maintaining running tabs (tables and standing crowd) and ensuring payment are received against food and beverages served.
HR:
  • Team work skills Good
Accounting:
  • Experience in handling restaurant billing software
Competencies:
  • Decision Making Skills Good
  • Leadership Skill Good
  • Communication Skill (Hindi Spoken, Punjabi Spoken, English Spoken & Written) Good
  • Social Skills Good
  • Food & Beverage Knowledge (Theoretical and practical) - Good
AGE RANGE 2326 Years
SALARY RANGE Rs. ??/-
BENEFITS / ENTITLEMENTS Uniform
Free Laundry (uniform)
Incentive & Performance Bonus, as per company policies.
QUALIFICATIONS Diploma/degree in hotel management
TOTAL WORK EXPERIENCE 3 years of similar experience in a star hotel or a quality stand alone.
Minimum of 1 year experience as Captain required