handbook/pages/10.job-descriptions/01.outlet-manager/docs.md

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Outlet Manager
Job Title: Outlet Manager
Department: Food & Beverage Service
Reports to: Owner

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Job Duties/ Responsibilities:
Budgeting:
  • Ability to forecast Annual / Monthly budget for Food & Beverage (in liaison with the H&G Assistant Manager (s)).
  • Meet stipulated budgets
Client Management / PR / Marketing:
  • Maintaining client relationships and developing new ones
  • Build and maintain media relationships
  • Ensure smooth execution of all outlet marketing initiatives
Operational:
  • To ensure operational excellence in all aspects
  • To Delegate responsibilities to appropriate member (s) of his team and to effectively monitor their performance
  • To ensure guest satisfaction
  • To monitor all guest feedback received and take appropriate corrective actions
  • Ensure a proper control procedure is in place for all F&B (service and production) and that it is implemented
  • To ensure maximum security and health and safety measures are undertaken in all areas.
  • To ensure effective communication with his team and hold staff meetings on a regular basis to impart information and receive inputs
  • To fill in vacancies that arise in the best possible manner ensuring the in-house staff succession plans are taken into account.
  • To supervise, follow up, appraise the performance of his subordinates.
  • To maintain a high standard of ethical behaviour
  • Generate MIS, analyze MIS and discuss with GM on a weekly / fortnightly / monthly basis
HR:
  • To hold regular On-the- Job training sessions to ensure that staff can perform their duties correctly.
  • To investigate and action the causes of staff grievances.
  • To ensure fair and equitable discipline, yet complying with house or company regulations
  • To effectively engage as and when required in an operational role (and thus setting an example for his team)
  • To act as a mentor to his subordinates.
  • To stimulate, motivate and lead his subordinates with a view to secure their interested and willing participation towards achieving common goals of the unit and the enterprise.
Competencies:
  • Decision Making Skills Excellent
  • Leadership Skill Excellent
  • Communication Skill (Hindi Spoken, Punjabi Spoken, English Spoken & Written) Excellent
  • Organization & Social Skills Excellent
  • PR Skills - Excellent
  • Computer Knowledge Should have basic knowledge on MS Office
  • Industry Linkage Should know the local people in Beverage Industry
  • Knowledge of local excise laws -_ Excellent_
AGE RANGE 2830 Years
SALARY RANGE Rs. ??/-
BENEFITS / ENTITLEMENTS Entitled to Business Entertainment (with in Outlet) for Rs
??/- per day
Mobile / Marketing Travel Allowance (Refundable)
Incentive & Performance Bonus, as per company policies.
QUALIFICATIONS Diploma/degree in hotel management
MBA in PR & Marketing will be preferred
TOTAL WORK EXPERIENCE 7 years of similar experience in a star hotel or a quality stand alone.
Minimum of 2 year experience as Assistant Manager required
Prior experience of working as a opening team member of a Bar / Restaurant.