handbook/docs.md at 935130291a7a581363d8a0a29df714834c1fea79

title
Outlet Manager

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Ability to forecast Annual / Monthly budget for Food & Beverage (in liaison with the HnG Assistant Manager(s)).
Meet stipulated budgets

To ensure operational excellence in all aspects (ref. Company Policy – Operational Excellence).
To Delegate responsibilities to appropriate member (s) of his team and to effectively monitor their performance
To ensure guest satisfaction via timely analyzing of Guest Satisfaction Report (format Operational Manual Part II – Reporting)
Ensure a proper control procedure is in place for all F&B (service and production) and that it is implemented (ref. Operational Manual – Controls)
To ensure maximum security* and health* and safety* measures are undertaken in all areas. (Company Policy)
To ensure effective communication with his team and hold staff meetings on a regular basis to impart information and receive inputs
To fill in vacancies that arise in the best possible manner ensuring the in-house staff succession plans are taken into account. (Company Policy – HR)
To supervise, follow up, appraise the performance of his subordinates.
Generate MIS, analyze MIS and discuss with on a weekly / fortnightly / monthly basis (ref. Operational Manual II – Reporting)
To maintain a high standard of ethical behaviour (ref. Company Policy – Ethical Behaviour).
Attendance & punctuality.
Uniform at all times should be crisp.
Adherence to Company Policy & procedures.

To hold regular On-the- Job training sessions to ensure that staff can perform their duties correctly (Food & Beverage).
To investigate and action the causes of staff grievances.
To ensure fair and equitable discipline, yet complying with Company Policies.
To effectively engage as and when required in an operational role (and thus setting an example for his team)
To act as a mentor to his subordinates.
To stimulate, motivate and lead his subordinates with a view to secure their interested and willing participation towards achieving common goals of the unit and the enterprise.

Decision Making Skills – Excellent
Leadership Skill – Excellent
Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – Excellent
Organization & Social Skills – Excellent
PR Skills - Excellent
Computer Knowledge – Should have basic knowledge on MS Office
Industry Linkage – Should know the local people in Beverage Industry
Knowledge of local excise laws -_ Excellent_


AGE RANGE	28–30 Years
SALARY RANGE	Rs. ??/-
BENEFITS / ENTITLEMENTS	Entitled to Business Entertainment (with in Outlet) for Rs
??/- per day Mobile / Marketing Travel Allowance (Refundable) Incentive & Performance Bonus, as per company policies.
QUALIFICATIONS	Diploma/degree in hotel management MBA in PR & Marketing will be preferred
TOTAL WORK EXPERIENCE	7 years of similar experience in a star hotel or a quality stand alone. Minimum of 2 year experience as Assistant Manager required Prior experience of working as a opening team member of a Bar / Restaurant.