3.6 KiB
3.6 KiB
| title |
|---|
| Outlet Manager |
| Job Title: | Outlet Manager |
| Department: | Food & Beverage Service |
| Reports to: | Owner |
===
Job Duties/ Responsibilities:
Budgeting:
- Ability to forecast Annual / Monthly budget for Food & Beverage (in liaison with the HnG Assistant Manager(s)).
- Meet stipulated budgets
Client Management:
- Maintaining client relationships and developing new ones
PR / Marketing:
- Build and maintain media relationships
- Ensure smooth execution of all outlet marketing initiatives
Operational:
- To ensure operational excellence in all aspects (ref. Company Policy – Operational Excellence).
- To Delegate responsibilities to appropriate member (s) of his team and to effectively monitor their performance
- To ensure guest satisfaction via timely analyzing of Guest Satisfaction Report (format Operational Manual Part II – Reporting)
- Ensure a proper control procedure is in place for all F&B (service and production) and that it is implemented (ref. Operational Manual – Controls)
- To ensure maximum security* and health* and safety* measures are undertaken in all areas. (Company Policy)
- To ensure effective communication with his team and hold staff meetings on a regular basis to impart information and receive inputs
- To fill in vacancies that arise in the best possible manner ensuring the in-house staff succession plans are taken into account. (Company Policy – HR)
- To supervise, follow up, appraise the performance of his subordinates.
- Generate MIS, analyze MIS and discuss with on a weekly / fortnightly / monthly basis (ref. Operational Manual II – Reporting)
- To maintain a high standard of ethical behaviour (ref. Company Policy – Ethical Behaviour).
- Attendance & punctuality.
- Uniform at all times should be crisp.
- Adherence to Company Policy & procedures.
HR:
- To hold regular On-the- Job training sessions to ensure that staff can perform their duties correctly (Food & Beverage).
- To investigate and action the causes of staff grievances.
- To ensure fair and equitable discipline, yet complying with Company Policies.
- To effectively engage as and when required in an operational role (and thus setting an example for his team)
- To act as a mentor to his subordinates.
- To stimulate, motivate and lead his subordinates with a view to secure their interested and willing participation towards achieving common goals of the unit and the enterprise.
Competencies:
- Decision Making Skills – Excellent
- Leadership Skill – Excellent
- Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – Excellent
- Organization & Social Skills – Excellent
- PR Skills - Excellent
- Computer Knowledge – Should have basic knowledge on MS Office
- Industry Linkage – Should know the local people in Beverage Industry
- Knowledge of local excise laws -_ Excellent_
| AGE RANGE | 28–30 Years |
| SALARY RANGE | Rs. ??/- |
| BENEFITS / ENTITLEMENTS | Entitled to Business Entertainment (with in Outlet) for Rs |
| ??/- per day Mobile / Marketing Travel Allowance (Refundable) Incentive & Performance Bonus, as per company policies. |
|
| QUALIFICATIONS | Diploma/degree in hotel management MBA in PR & Marketing will be preferred |
| TOTAL WORK EXPERIENCE | 7 years of similar experience in a star hotel or a quality stand alone. Minimum of 2 year experience as Assistant Manager required Prior experience of working as a opening team member of a Bar / Restaurant. |