handbook/pages/10.job-descriptions/04.bartender/docs.md

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Bartender
Job Title: Bartender
Department: Food & Beverage Service
Reports to: Senior Captain

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Job Duties/ Responsibilities:
  • Provide customer service proactively interact with customers, recommend drinks, ask for feedback
  • Ensure customer satisfaction with drink and drink service
  • Prepare beverages using prescribed mixing techniques.
  • Respond to guest requests for special drinks
  • Possess thorough product knowledge.
  • Practice responsible alcohol service
  • Clean and maintain bar area and wash glassware
  • Maintain/control inventory of bar stock and supplies
  • Ensuring mis en place
  • Ensure trash pickup and disposal at bar and bar service areas happens at regular intervals.
  • Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
  • Uniforms at all times should be crisp.
  • Create and support an environment of “Teamwork” by helping a fellow employee or guest, without a second thought.
  • Superior attendance and punctuality
  • Attendance in mandatory meetings and trainings
  • Adhere to organization policies and procedures.
  • Maintains and stocks adequate supplies of bar items such as glasses, cups, napkins, drink supplies, condiments, etc.
  • Ensure refrigerating units are stocked with wines, beer, replace beer kegs, etc.
  • Ensure that the entire bar counters, shelves, equipment, bar stools, etc are clean at all times.
  • To maintain a high standard of ethical behaviour
Competencies:
  • Communication Skill (Hindi Spoken, Punjabi Spoken, English Spoken & Written) Good
  • Social Skills Good
  • Food & Beverage Knowledge (Theoretical and practical) - Good
  • Team Work Good
AGE RANGE 2326 Years
SALARY RANGE Rs. ??/-
BENEFITS / ENTITLEMENTS Uniform
Free Laundry (uniform)
Incentive & Performance Bonus, as per company policies.
QUALIFICATIONS Diploma/degree in hotel management
Certified course in Bartending
TOTAL WORK EXPERIENCE 2-3 years of similar experience in a star hotel or a quality stand alone.
Minimum of 1 year experience as Bartender