handbook/pages/10.job-descriptions/03.wait-staff/docs.md

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Wait Staff
Job Title: Wait Staff
Department: Food & Beverage Service
Reports to: Captain

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Job Duties/ Responsibilities:
  • To be fully aware of the content, preparation and presentation of all menu items.
  • To maximize sales.
  • To promote the company and its services.
  • Ensures service for tables assigned.
  • Takes food and beverage orders as per set standard.
  • Delivers food from kitchen and beverages from dispense bars.
  • Assists the runner in clearing tables if necessary.
  • Follows sequences of work during set-up time and service time.
  • Has to know in details food and beverage items present in menu.
  • Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood.
  • Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.
  • Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.
  • Receives a training and focus carefully on various elements and tasks taught on a daily basis.
  • Ensuring correct charges are made and payment received.
  • Follow correct health & safety procedures to ensure welfare of both staff and customers
  • To maintain a high standard of ethical behaviour
Competencies:
  • Communication Skill (Hindi Spoken, Punjabi Spoken, English Spoken & Written) Average
  • Social Skills Average
  • Food & Beverage Knowledge (Theoretical and practical) - Good
AGE RANGE 2326 Years
SALARY RANGE Rs. ??/-
BENEFITS / ENTITLEMENTS Uniform
Free Laundry (uniform)
Incentive & Performance Bonus, as per company policies.
QUALIFICATIONS Diploma/degree in hotel management (ideally) or Short course in F&B service
TOTAL WORK EXPERIENCE 1 years of similar experience in a star hotel or a quality stand alone.