handbook/pages/12.training-materials/dos-and-donts/docs.md

1.4 KiB

title
Dos and Don'ts

This watch list highlights important behavioural points to be addressed at all times by all Team members.

1. Dos

  • Be pleasant, courteous and polite with clients and fellow employees
  • Put a smile on your face and in your voice
  • Maintain a high standard of hygiene on yourself and around you.
  • Be co-operative with fellow employees.
  • Always offer to help your colleagues.
  • Maintain team work.
  • Maintain a "Yes I can " attitude. Be polite.
  • Handle all equipment with care.
  • Respect safety measures.
  • Respect Restaurant property.
  • Keep your uniform always clean. Wear your name tag.
  • Be punctual
  • Be conscientious in your daily duties.
  • Work quickly, but quietly and safely.
  • Always obey the instruction given by your supervisors.
  • Maintain a good grooming.
  • Report broken or damaged equipment.
  • Follow all procedures.

2. Don'ts

  • Don't remain in the premises more than 15 minutes after your shift. (except if asked to by supervisors).
  • Don't wear your uniform outside the restaurant.
  • No chewing gum.
  • No eating or drinking on duty outside the meal periods.
  • No smoking except in designated area.
  • No political button to be worn.
  • No jewellery (wedding rings and watches only)
  • No personal calls.
  • No abusive or offensive language.
  • No changing shift, days, hours without authorization from your supervisors.
  • No sitting in work area.
  • No sleeping during working hours.