64 lines
3.3 KiB
Markdown
64 lines
3.3 KiB
Markdown
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title: 'Outlet Manager'
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---
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| :----- | :----- |
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| **Job Title:** | Outlet Manager |
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| **Department:** | Food & Beverage Service |
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| **Reports to:** | Owner |
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===
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##### Job Duties/ Responsibilities:
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###### Budgeting:
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* Ability to forecast Annual / Monthly budget for Food & Beverage (in liaison with the H&G Assistant
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Manager (s)).
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* Meet stipulated budgets
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###### Client Management / PR / Marketing:
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* Maintaining client relationships and developing new ones
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* Build and maintain media relationships
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* Ensure smooth execution of all outlet marketing initiatives
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###### Operational:
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* To ensure operational excellence in all aspects
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* To Delegate responsibilities to appropriate member (s) of his team and to effectively monitor their performance
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* To ensure guest satisfaction
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* To monitor all guest feedback received and take appropriate corrective actions
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* Ensure a proper control procedure is in place for all F&B (service and production) and that it is implemented
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* To ensure maximum security and health and safety measures are undertaken in all areas.
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* To ensure effective communication with his team and hold staff meetings on a regular basis to impart information and receive inputs
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* To fill in vacancies that arise in the best possible manner ensuring the in-house staff succession plans are taken into account.
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* To supervise, follow up, appraise the performance of his subordinates.
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* To maintain a high standard of ethical behaviour
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* Generate MIS, analyze MIS and discuss with GM on a weekly / fortnightly / monthly basis
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###### HR:
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* To hold regular On-the- Job training sessions to ensure that staff can perform their duties correctly.
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* To investigate and action the causes of staff grievances.
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* To ensure fair and equitable discipline, yet complying with house or company regulations
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* To effectively engage as and when required in an operational role (and thus setting an example for his team)
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* To act as a mentor to his subordinates.
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* To stimulate, motivate and lead his subordinates with a view to secure their interested and willing participation towards achieving common goals of the unit and the enterprise.
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##### Competencies:
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* Decision Making Skills – _Excellent_
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* Leadership Skill – _Excellent_
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* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Excellent_
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* Organization & Social Skills – _Excellent_
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* PR Skills - _Excellent_
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* Computer Knowledge – _Should have basic knowledge on MS Office_
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* Industry Linkage – _Should know the local people in
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Beverage Industry_
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* Knowledge of local excise laws -_ Excellent_
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| :----- | :----- |
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| AGE RANGE | 28–30 Years |
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| SALARY RANGE | Rs. ??/- |
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| BENEFITS / ENTITLEMENTS | Entitled to Business Entertainment (with in Outlet) for Rs
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??/- per day <br/> Mobile / Marketing Travel Allowance (Refundable) <br/> Incentive & Performance Bonus, as per company policies. |
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| QUALIFICATIONS | Diploma/degree in hotel management <br/> MBA in PR & Marketing will be preferred |
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| TOTAL WORK EXPERIENCE | 7 years of similar experience in a star hotel or a quality stand alone. <br/> Minimum of 2 year experience as Assistant Manager required <br/> Prior experience of working as a opening team member of a Bar / Restaurant. |
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