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title: 'Job Responsibility of Captain' title: 'Job Responsibility of Captain'
--- ---
# GENERAL MISSION ### General Mission
Directs and supervises the activities of the service attendants assigned in the shift that he/she covers. Directs and supervises the activities of the service attendants assigned in the shift that he/she covers.
Under the general guidance of the Outlet Manager and/or Supervisor in accordance to the Hotel’s Policies and Procedures Under the general guidance of the Outlet Manager and/or Supervisor in accordance to the Hotel’s Policies and Procedures
# RESPONSIBILITIES AND MEANS ### Responsibilities and Means
1. Responsible for guiding the hostess, waiter/waitress and bus boy/girls in the performance of their jobs. 1. Responsible for guiding the hostess, waiter/waitress and bus boy/girls in the performance of their jobs.
2. Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet’s operation. 2. Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet’s operation.
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6. Responsible for ensuring sufficiency of manpower in the shift. 6. Responsible for ensuring sufficiency of manpower in the shift.
7. Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel. 7. Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel.
# CUSTOMER SERVICE ### Customer Service
1. Communicates and personally attends to VIP guests, in the outlet. 1. Communicates and personally attends to VIP guests, in the outlet.
# BUSINESS MANAGEMENT and ADMINISTRATIVE RESPONSIBILITIES ### Business Management and Administrative Responsibilities
1. Completes the outlet’s daily Supervisor’s Checklist. 1. Completes the outlet’s daily Supervisor’s Checklist.
2. Must know the requisition point and prepares the requisition form for food supplies and operating guest supplies for the approval of the Outlet Manager and/or Asst. Manager. 2. Must know the requisition point and prepares the requisition form for food supplies and operating guest supplies for the approval of the Outlet Manager and/or Asst. Manager.
@ -37,32 +37,32 @@ Under the general guidance of the Outlet Manager and/or Supervisor in accordance
12. Records the daily sales and cover count of the outlet at the end of each shift, in the absence of the Supervisor. 12. Records the daily sales and cover count of the outlet at the end of each shift, in the absence of the Supervisor.
13. Communicates to the immediate superior and subordinates in a timely manner, any important information, related to operation. 13. Communicates to the immediate superior and subordinates in a timely manner, any important information, related to operation.
# COMMUNICATION ### Communication
1. Reports to the Outlet Manager and/or Supervisor. 1. Reports to the Outlet Manager and/or Supervisor.
2. Coordinates with the Chef de Partie, concerning special menus, availability of menu items and changes in the menu. 2. Coordinates with the Chef de Partie, concerning special menus, availability of menu items and changes in the menu.
3. Directs the activities of all the service staff assigned in his/her shift. 3. Directs the activities of all the service staff assigned in his/her shift.
4. Coordinates with the other staff within the department and other department in the performance of duties and responsibilities. 4. Coordinates with the other staff within the department and other department in the performance of duties and responsibilities.
# ASSET MANAGEMENT ### Asset Management
1. Ensure that all operational equipment is use to its appropriate function and well maintained. 1. Ensure that all operational equipment is use to its appropriate function and well maintained.
2. Report all defectives Asset and equipment to his direct manager. 2. Report all defectives Asset and equipment to his direct manager.
# SECURITY & SAFETY ### Security & Safety
1. Be aware of hotel’s fire evacuation and emergency policies and procedure, especially those related to guest and staff evacuation to insure full evacuation in safety condition of the hotel if required. 1. Be aware of hotel’s fire evacuation and emergency policies and procedure, especially those related to guest and staff evacuation to insure full evacuation in safety condition of the hotel if required.
# HUMAN RESPONSIBILITIES ### Human Responsibilities
1. Recommends to the outlet supervisor any disciplinary action or commendation to be given to deserving employees. 1. Recommends to the outlet supervisor any disciplinary action or commendation to be given to deserving employees.
2. Disciplines the service staff assigned in his/her shift in accordance to the policies and procedures 2. Disciplines the service staff assigned in his/her shift in accordance to the policies and procedures
3. Conducts on the job training for staff assigned in his/her shift. 3. Conducts on the job training for staff assigned in his/her shift.
4. Motivates the staff to maintain consistency of performance. 4. Motivates the staff to maintain consistency of performance.
# MARKETING ### Marketing
# TECHNICAL RESPONSIBILITIES ### Technical Responsibilities
1. Knowledgeable of all the standard operating procedures in the outlet. 1. Knowledgeable of all the standard operating procedures in the outlet.
2. Capable of implementing consistently in his/her shift all the service standards established for the outlet. 2. Capable of implementing consistently in his/her shift all the service standards established for the outlet.
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15. Implements the “clean as you go policy “and complying with cleaning schedule established. 15. Implements the “clean as you go policy “and complying with cleaning schedule established.
16. Capable of performing cashiering responsibilities, including the operation of cash register. 16. Capable of performing cashiering responsibilities, including the operation of cash register.
# REPRESENTING HOTEL TO THE COMMUNITY ### Representing Hotel to the Community
1. At all times whilst representing the hotel, act in a professional, decorous manner ensuring proper representation of the Hotel. 1. At all times whilst representing the hotel, act in a professional, decorous manner ensuring proper representation of the Hotel.
# DIVULGING OF HOTEL INFORMATION ### Divulging of Hotel Information
The Hotel requires that you will not (during or after your employment) without the hotel writing consent, divulge every information concerning the Hotel or any associated hotels or any of their dealing, transaction or affairs which may come to your knowledge during or in the course of your employment with the Company. The Hotel requires that you will not (during or after your employment) without the hotel writing consent, divulge every information concerning the Hotel or any associated hotels or any of their dealing, transaction or affairs which may come to your knowledge during or in the course of your employment with the Company.
Aim of the role To assist the Restaurant Manager and his Assistants in the organisation and supervision of service in the Restaurant and Room Service areas. Aim of the role to assist the Restaurant Manager and his Assistants in the organisation and supervision of service in the Restaurant and Room Service areas.
# Responsibilities ### Responsibilities
* To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager. * To ensure that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.
* To be fully conversant with every dish served in the Restaurant and to provide explanations as requested. * To be fully conversant with every dish served in the Restaurant and to provide explanations as requested.
* To communicate with other Restaurant staff and departments. * To communicate with other Restaurant staff and departments.
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* To ensure that all appliances, fixtures and fittings are safe and work in accordance with Health & Safety regulations and report any faults to the Restaurant Manager or his Assistants. * To ensure that all appliances, fixtures and fittings are safe and work in accordance with Health & Safety regulations and report any faults to the Restaurant Manager or his Assistants.
* To be fully aware of the Hotel’s Fire Safety Procedures and Health & Safety regulations. * To be fully aware of the Hotel’s Fire Safety Procedures and Health & Safety regulations.
> THIS PERFORMANCE ROLE GUIDE IS NOT EXHAUSTIVE, NOR IS IT MEANT TO BE. ADDITIONAL ITEMS MAY BE INTRODUCED WHERE NECESSARY. > **THIS PERFORMANCE ROLE GUIDE IS NOT EXHAUSTIVE, NOR IS IT MEANT TO BE. ADDITIONAL ITEMS MAY BE INTRODUCED WHERE NECESSARY.**