49 lines
2.9 KiB
Markdown
49 lines
2.9 KiB
Markdown
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---
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title: 'What Guests Dislike the Most'
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---
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Below are some of the things that the common guests don’t like. If we sort this out, then the guest experience becomes more pleasurable and our task becomes comparatively easy.
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1. When ashtrays have more than 2 butts in them.
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2. When salads are room temperature.
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3. When water glasses are not automatically refilled.
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4. When hot food and beverage is served on cold plates or in cold cups.
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5. When hot food is not hot and when cold food is room temperature
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6. When the phone rings more than 5 times before being answered.
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7. When a guest gets put on hold for more than 30 seconds.
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8. When dishes or glasses are chipped.
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9. When silver on tables is spotted or tarnished.
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10. When glasses are streaked and stained.
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11. When menus or placemats are ripped, stained, or smudged.
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12. When bread or rolls are stale around the edges.
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13. When there are not enough menus for the customers.
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14. When salad or food doesn’t have appeal.
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15. When guest wait for 3 minutes without having a drink order taken.
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16. When food sits on the counter waiting to be picked up.
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17. When we run out of China, Silver and Glass ware.
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18. When silver is set crooked on tables.
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19. When the Tabletop is not picture perfect.
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20. When sugar bowls are dirty inside. (Take the sugar packets out and look inside).
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21. When salt and peppers are greasy to touch, half empty or when ketchup bottles are coated at the neck.
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22. When we run out of any item in any bar or restaurant at anytime
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23. When service personnel have the "I'm doing your a favour" attitude.
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24. When soft drinks come out of the system "Flat".
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25. When debris, bits of paper and food is not immediately picked up from the carpets or floors in restaurants and bars.
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26. When a guest pays top dollar for quality food and beverage and does not get it.
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27. When a guest orders the menu and gets something else.
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28. When guests don't get seated; see empty tables and no one to attend them.
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29. When chairs and cushions are dirty, stained, or have crumbs on them.
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30. When the stewards says 30 minutes and it takes 45 minutes to get the order.
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31. When coffee is not steaming
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32. When fruit garnish in bars is dried out.
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34. When buffet table or salad bars are not replenished quickly.
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35. When orders arrive and they are incomplete, or service people ask, "Who gets what"?.
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36. When coffee cups are stained
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37. When bud vase water is murky or flowers wilted.
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38. When table linen have small holes, rips, or burns
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39. When table and chairs are wobbly.
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40. When greasy, dirty rags are used to wipe down tables.
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41. When guests do not get recognised by a smile, a hello, or eye to eye contact when they hit the door of any restaurant
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42. When frozen dessert is served and it is so hard the guest cannot possibly get a spoon into it.
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43. When a guest gets their food check and it is sloppy, wet, or stained
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44. When guests are drinking and have nothing to nibble.
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