diff --git a/pages/10.job-descriptions/04.captain-2/docs.md b/pages/10.job-descriptions/04.captain-2/docs.md new file mode 100644 index 0000000..ca1380f --- /dev/null +++ b/pages/10.job-descriptions/04.captain-2/docs.md @@ -0,0 +1,53 @@ +--- +title: 'Captain 2' +--- + +| | | +| :----- | :----- | +| **Job Title:** | Captain | +| **Department:** | Food & Beverage Service | +| **Reports to:** | Senior Captain | + +=== + +##### Job Duties/ Responsibilities: + +###### Operational: +* Ensure that opening and closing (Restaurant) procedures are adhered to +* To ensure guest satisfaction +* To ensure that all stocks (crockery & cutlery) and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions. +* Ensure regular stock (crockery and cutlery) taking of all operating equipment at specified intervals. +* Maintain cleanliness of work areas throughout the day. (in assistance with the Senior Captain) +* To ensure that stations have their correct mis-en- place. +* Perform other reasonable job duties as requested by the Senior Captain. +* To maintain a high standard of ethical behaviour +* Order taking +* Punching order (in the billing software from his / her side station), maintaining set timelines for service (food and beverage as per set SOPs) +* Understanding guest requirement and suggesting food and beverage +* Up selling Food and Beverage +* Delegating work to the wait staff and runners and ensuring quality service standards, timeliness & order sequence. +* Receiving payment +* Maintaining running tabs (tables and standing crowd) and ensuring payment are received against food and beverages served. + +###### HR: +* Team work skills – Good + +###### Accounting: +* Experience in handling restaurant billing software + +##### Competencies: +* Decision Making Skills – _Good_ +* Leadership Skill – _Good_ +* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_ +* Social Skills – _Good_ +* Food & Beverage Knowledge (Theoretical and practical) - _Good_ + +| | | +| :----- | :----- | +| AGE RANGE | 23–26 Years | +| SALARY RANGE | Rs. ??/- | +| BENEFITS / ENTITLEMENTS | Uniform
Free Laundry (uniform)
Incentive & Performance Bonus, as per company policies. | +| QUALIFICATIONS | Diploma/degree in hotel management | +| TOTAL WORK EXPERIENCE | 3 years of similar experience in a star hotel or a quality stand alone.
Minimum of 1 year experience as Captain required | + +