From 935130291a7a581363d8a0a29df714834c1fea79 Mon Sep 17 00:00:00 2001 From: tanshu Date: Tue, 26 Dec 2017 06:57:10 +0000 Subject: [PATCH] (Grav GitSync) Automatic Commit from tanshu --- .../01.outlet-manager/docs.md | 33 ++++++++++--------- 1 file changed, 18 insertions(+), 15 deletions(-) diff --git a/pages/10.job-descriptions/01.outlet-manager/docs.md b/pages/10.job-descriptions/01.outlet-manager/docs.md index 45d3342..f0e265c 100644 --- a/pages/10.job-descriptions/01.outlet-manager/docs.md +++ b/pages/10.job-descriptions/01.outlet-manager/docs.md @@ -12,32 +12,36 @@ title: 'Outlet Manager' ##### Job Duties/ Responsibilities: ###### Budgeting: -* Ability to forecast Annual / Monthly budget for Food & Beverage (in liaison with the H&G Assistant -Manager (s)). +* Ability to forecast Annual / Monthly budget for Food & Beverage (in liaison with the HnG Assistant Manager(s)). * Meet stipulated budgets -###### Client Management / PR / Marketing: +###### Client Management: * Maintaining client relationships and developing new ones + +###### PR / Marketing: * Build and maintain media relationships * Ensure smooth execution of all outlet marketing initiatives ###### Operational: -* To ensure operational excellence in all aspects +* To ensure operational excellence in all aspects (ref. Company Policy – Operational Excellence). * To Delegate responsibilities to appropriate member (s) of his team and to effectively monitor their performance -* To ensure guest satisfaction -* To monitor all guest feedback received and take appropriate corrective actions -* Ensure a proper control procedure is in place for all F&B (service and production) and that it is implemented -* To ensure maximum security and health and safety measures are undertaken in all areas. +* To ensure guest satisfaction via timely analyzing of Guest Satisfaction Report (format Operational +Manual Part II – Reporting) +* Ensure a proper control procedure is in place for all F&B (service and production) and that it is implemented (ref. Operational Manual – Controls) +* To ensure maximum **security*** and **health*** and **safety*** measures are undertaken in all areas. (Company Policy) * To ensure effective communication with his team and hold staff meetings on a regular basis to impart information and receive inputs -* To fill in vacancies that arise in the best possible manner ensuring the in-house staff succession plans are taken into account. +* To fill in vacancies that arise in the best possible manner ensuring the in-house staff succession plans are taken into account. (Company Policy – HR) * To supervise, follow up, appraise the performance of his subordinates. -* To maintain a high standard of ethical behaviour -* Generate MIS, analyze MIS and discuss with GM on a weekly / fortnightly / monthly basis +* Generate MIS, analyze MIS and discuss with on a weekly / fortnightly / monthly basis (ref. Operational Manual II – Reporting) +* To maintain a high standard of ethical behaviour (ref. Company Policy – Ethical Behaviour). +* Attendance & punctuality. +* Uniform at all times should be crisp. +* Adherence to Company Policy & procedures. ###### HR: -* To hold regular On-the- Job training sessions to ensure that staff can perform their duties correctly. +* To hold regular On-the- Job training sessions to ensure that staff can perform their duties correctly (Food & Beverage). * To investigate and action the causes of staff grievances. -* To ensure fair and equitable discipline, yet complying with house or company regulations +* To ensure fair and equitable discipline, yet complying with Company Policies. * To effectively engage as and when required in an operational role (and thus setting an example for his team) * To act as a mentor to his subordinates. * To stimulate, motivate and lead his subordinates with a view to secure their interested and willing participation towards achieving common goals of the unit and the enterprise. @@ -49,8 +53,7 @@ Manager (s)). * Organization & Social Skills – _Excellent_ * PR Skills - _Excellent_ * Computer Knowledge – _Should have basic knowledge on MS Office_ -* Industry Linkage – _Should know the local people in -Beverage Industry_ +* Industry Linkage – _Should know the local people in Beverage Industry_ * Knowledge of local excise laws -_ Excellent_ | | |