diff --git a/pages/06.steps-of-service/docs.md b/pages/06.steps-of-service/docs.md new file mode 100644 index 0000000..8368824 --- /dev/null +++ b/pages/06.steps-of-service/docs.md @@ -0,0 +1,44 @@ +--- +title: 'Steps of Service' +--- + +##First Approach +1. Greet guests with a smile within 1 minute of table being seated. +a. "Good afternoon/evening, "Hello", How are you?' +b. Place a Cocktail napkins on the table as a sign that someone has greeted them and is attending to their needs +2. Suggest a specific beverage/s. +a. Specialty drinks (ice tea), featured wines by the glass. +b. If there are no specials, recommend and describe 1 or 2 items from the menu. +c. If the kitchen is out of anything, inform guests. +## Second Approach +1. Serve beverages from the right side, with the right hand. +a. If it is not possible to serve from the right, serve in whatever manner is least disruptive to guest. +b. Using positions numbers, ladies are served first. +c. Use cocktail napkins +2. After serving beverages, offer to take food order. +a. Ladies first. +b. Use position numbers. +c. Use suggestive selling techniques for first courses and side orders. Direct guest's attention to wine list or offer a specific bottle of wine. +3. Bread and butter service. (After Order before Appetizer) +##Third Approach +1. Appetizers are served within 2-4 minutes from time ordered. +a. Using position numbers, ladies are served first. +b. Food is served from the left side with the left hand, or in whatever manner is least disruptive to guest. +2. Immediately after appetizers are served, check for additional cocktails and water refills, and cap ashtrays. +##Fourth Approach +1. Clear appetizers after all guests have finished. +a. Remove from the right, with right hand, or in whatever manner is least disruptive to guest, +b. Remove and replace used silverware. +##Fifth Approach +1. Entrees are served within 8-10 minutes from time ordered. +a. Using position numbers, ladies are served first. +b. Food is served from the left side with the left hand, or in whatever manner is least disruptive to guest +2. After entrees are served, offer additional beverages or bottle of wine and water refills +## Sixth Approach +1. 2 minutes or 2 bites after the food has been served, approach the table and check for water refills and additional beverages, pour additional wine from bottle if it was ordered, and cap ashtrays. +##Seventh Approach +1. Clear entrees after all guests have finished. +a. Remove from the right, with the right hand, or in whatever manner is least disruptive to guest. +b. Crumb the table, and remove and replace used silverware. +2. Suggest specialty coffee and dessert. +3. Recommend an after-dinner drink (at dinner), present dessert menu to guests, and recommend and describe desserts along with specialty coffee