From 720a60686b5fd554ef436936b065f0d7a6c7a789 Mon Sep 17 00:00:00 2001 From: tanshu Date: Tue, 26 Dec 2017 10:12:28 +0000 Subject: [PATCH] (Grav GitSync) Automatic Commit from tanshu --- .../what-guests-dislike-the-most/docs.md | 49 +++++++++++++++++++ 1 file changed, 49 insertions(+) create mode 100644 pages/12.training-materials/what-guests-dislike-the-most/docs.md diff --git a/pages/12.training-materials/what-guests-dislike-the-most/docs.md b/pages/12.training-materials/what-guests-dislike-the-most/docs.md new file mode 100644 index 0000000..29498a0 --- /dev/null +++ b/pages/12.training-materials/what-guests-dislike-the-most/docs.md @@ -0,0 +1,49 @@ +--- +title: 'What Guests Dislike the Most' +--- + +Below are some of the things that the common guests don’t like. If we sort this out, then the guest experience becomes more pleasurable and our task becomes comparatively easy. + +1. When ashtrays have more than 2 butts in them. +2. When salads are room temperature. +3. When water glasses are not automatically refilled. +4. When hot food and beverage is served on cold plates or in cold cups. +5. When hot food is not hot and when cold food is room temperature +6. When the phone rings more than 5 times before being answered. +7. When a guest gets put on hold for more than 30 seconds. +8. When dishes or glasses are chipped. +9. When silver on tables is spotted or tarnished. +10. When glasses are streaked and stained. +11. When menus or placemats are ripped, stained, or smudged. +12. When bread or rolls are stale around the edges. +13. When there are not enough menus for the customers. +14. When salad or food doesn’t have appeal. +15. When guest wait for 3 minutes without having a drink order taken. +16. When food sits on the counter waiting to be picked up. +17. When we run out of China, Silver and Glass ware. +18. When silver is set crooked on tables. +19. When the Tabletop is not picture perfect. +20. When sugar bowls are dirty inside. (Take the sugar packets out and look inside). +21. When salt and peppers are greasy to touch, half empty or when ketchup bottles are coated at the neck. +22. When we run out of any item in any bar or restaurant at anytime +23. When service personnel have the "I'm doing your a favour" attitude. +24. When soft drinks come out of the system "Flat". +25. When debris, bits of paper and food is not immediately picked up from the carpets or floors in restaurants and bars. +26. When a guest pays top dollar for quality food and beverage and does not get it. +27. When a guest orders the menu and gets something else. +28. When guests don't get seated; see empty tables and no one to attend them. +29. When chairs and cushions are dirty, stained, or have crumbs on them. +30. When the stewards says 30 minutes and it takes 45 minutes to get the order. +31. When coffee is not steaming +32. When fruit garnish in bars is dried out. +34. When buffet table or salad bars are not replenished quickly. +35. When orders arrive and they are incomplete, or service people ask, "Who gets what"?. +36. When coffee cups are stained +37. When bud vase water is murky or flowers wilted. +38. When table linen have small holes, rips, or burns +39. When table and chairs are wobbly. +40. When greasy, dirty rags are used to wipe down tables. +41. When guests do not get recognised by a smile, a hello, or eye to eye contact when they hit the door of any restaurant +42. When frozen dessert is served and it is so hard the guest cannot possibly get a spoon into it. +43. When a guest gets their food check and it is sloppy, wet, or stained +44. When guests are drinking and have nothing to nibble. \ No newline at end of file