From 35c70c8b99deb049d3506d8dd991e38d99b057f5 Mon Sep 17 00:00:00 2001 From: tanshu Date: Tue, 12 Dec 2017 14:23:04 +0000 Subject: [PATCH] (Grav GitSync) Automatic Commit from tanshu --- pages/06.steps-of-service/docs.md | 53 +++++++++++++++++++++++-------- 1 file changed, 39 insertions(+), 14 deletions(-) diff --git a/pages/06.steps-of-service/docs.md b/pages/06.steps-of-service/docs.md index a99dc80..7624d31 100644 --- a/pages/06.steps-of-service/docs.md +++ b/pages/06.steps-of-service/docs.md @@ -3,48 +3,73 @@ title: 'Steps of Service' --- ## First Approach -1. Greet guests with a smile within 1 minute of table being seated. +1. Greet guests with a smile within 1 minute of table being seated. * "Good afternoon/evening, "Hello", How are you?' * Place a Cocktail napkins on the table as a sign that someone has greeted them and is attending to their needs -2. Suggest a specific beverage/s. +2. Suggest a specific beverage/s. * Specialty drinks (ice tea), featured wines by the glass. * If there are no specials, recommend and describe 1 or 2 items from the menu. * If the kitchen is out of anything, inform guests. ## Second Approach -1. Serve beverages from the right side, with the right hand. +1. Serve beverages from the right side, with the right hand. * If it is not possible to serve from the right, serve in whatever manner is least disruptive to guest. * Using positions numbers, ladies are served first. * Use cocktail napkins -2. After serving beverages, offer to take food order. +2. After serving beverages, offer to take food order. * Ladies first. * Use position numbers. * Use suggestive selling techniques for first courses and side orders. Direct guest's attention to wine list or offer a specific bottle of wine. -3. Bread and butter service. (After Order before Appetizer) +3. Bread and butter service. (After Order before Appetizer) ## Third Approach -1. Appetizers are served within 2-4 minutes from time ordered. +1. Appetizers are served within 2-4 minutes from time ordered. * Using position numbers, ladies are served first. * Food is served from the left side with the left hand, or in whatever manner is least disruptive to guest. -2. Immediately after appetizers are served, check for additional cocktails and water refills, and cap ashtrays. +2. Immediately after appetizers are served, check for additional cocktails and water refills, and cap ashtrays. ## Fourth Approach -1. Clear appetizers after all guests have finished. +1. Clear appetizers after all guests have finished. * Remove from the right, with right hand, or in whatever manner is least disruptive to guest, * Remove and replace used silverware. ## Fifth Approach -1. Entrees are served within 8-10 minutes from time ordered. +1. Entrees are served within 8-10 minutes from time ordered. * Using position numbers, ladies are served first. * Food is served from the left side with the left hand, or in whatever manner is least disruptive to guest -2. After entrees are served, offer additional beverages or bottle of wine and water refills +2. After entrees are served, offer additional beverages or bottle of wine and water refills ## Sixth Approach -1. 2 minutes or 2 bites after the food has been served, approach the table and check for water refills and additional beverages, pour additional wine from bottle if it was ordered, and cap ashtrays. +1. 2 minutes or 2 bites after the food has been served, approach the table and check for water refills and additional beverages, pour additional wine from bottle if it was ordered, and cap ashtrays. ## Seventh Approach -1. Clear entrees after all guests have finished. +1. Clear entrees after all guests have finished. * Remove from the right, with the right hand, or in whatever manner is least disruptive to guest. * Crumb the table, and remove and replace used silverware. -2. Suggest specialty coffee and dessert. -3. Recommend an after-dinner drink (at dinner), present dessert menu to guests, and recommend and describe desserts along with specialty coffee +2. Suggest specialty coffee and dessert. +3. Recommend an after-dinner drink (at dinner), present dessert menu to guests, and recommend and describe desserts along with specialty coffee + +## Eighth Approach +1. Beverages are served within 3-4 minutes from time ordered. +* Served from the right side with right hand, or in whatever manner is least disruptive to guest. +* Using positions numbers, ladies are served first. +2. Desserts are served within 4-5 minutes from time ordered. +* Served from the left side with left hand, or in whatever manner is least disruptive to guest. +* Using position numbers, ladies are served first. +* Served with appropriate silverware. + +## Ninth Approach +1. Check presentation +* The Check should remain in front of every guest the entire time they are with us. Update and chnge it out whenever they order something + +## Tenth Approach +* Payment process: once payment has been made, it should be picked up and processed promptly, and the change or charge voucher returned promptly to the guest. + +## Basic Service Skills +1. Greet within 2 Minutes with a Smile +2. Suggest a Beverage +3. Describe/Recommend Special/Menu Items +4. Offer to Take Order When Beverage is Served (Except Dinner) +5. Suggestive Sell +6. Food Served Properly (Not Auctioned) +7. Plates Cleared Promptly (All Guests Finished)