diff --git a/pages/10.job-descriptions/08.assistant-manager-2/docs.md b/pages/10.job-descriptions/08.assistant-manager-2/docs.md deleted file mode 100644 index e2b502b..0000000 --- a/pages/10.job-descriptions/08.assistant-manager-2/docs.md +++ /dev/null @@ -1,59 +0,0 @@ ---- -title: 'Assistant Manager 2' ---- - -| | | -| :----- | :----- | -| **Job Title:** | Assistant Manager | -| **Department:** | Food & Beverage Service | -| **Reports to:** | Outlet Manager
Owner | - -=== - -##### Job Duties/ Responsibilities: -###### Budgeting: -* Assist Outlet Manager in forecasting financial / monthly budget and sales target (with his / her -expertise of the day to day operation) -* Ensure meeting budget targets - -###### Client Management / PR / Marketing: -* Maintaining client relationships and developing new ones (along with the Outlet Manager) -* To give feedback on guest letters and comments -* Ensure smooth execution of all outlet marketing initiatives - -###### Operational: -* To plan operations, delegate duties appropriately to his / her subordinates & coordinate their work on a day-to- day as well as long-range basis to reach unit’s objective. -* To be flexible enough to make operational changes as per the requirement of the hour -* To build up team spirit through his / her leadership qualities. -* Timely briefing and de-briefing of the staff (shift-wise basis) -* Sharing promotional / event details if any for the day or upcoming days -* Checking Opening and closing shift sheets, questioning loop holes & suggesting way ahead and ensuring closure. -* Outlet check up pre opening (every day basis) -* Ensure that opening and closing procedures are adhered to -* To ensure that stations have their correct mise-en- place. -* To ensure regular stocktaking of all operating equipment at specified intervals. -* Ensure a proper control procedure is in place for all F&B. -* To ensure maximum security and health and safety measures are undertaken in all areas. -* To maintain a high standard of ethical behaviour -* To effectively engage as and when required in an operational role (and thus setting an example for his team) -* Discussing MIS reports on a periodic basis with Outlet Manager - -###### HR: -* To ensure fair and equitable discipline, yet complying with house or company regulations -* To investigate and action the causes of staff grievances -* To ensure effective communication with his team and hold staff meetings on a regular basis to impart information. - -##### Competencies: -* Decision Making Skills – _Good_ -* Leadership Skill – _Excellent_ -* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_ -* Organization & Social Skills – _Excellent_ -* Computer Knowledge – _Should have basic knowledge on MS Office_ - -| | | -| :----- | :----- | -| AGE RANGE | 26–28 Years | -| SALARY RANGE | Rs. ??/- | -| BENEFITS / ENTITLEMENTS | Uniform
Free Laundry (uniform)
Incentive & Performance Bonus, as per company policies. | -| QUALIFICATIONS | Diploma/degree in hotel management | -| TOTAL WORK EXPERIENCE | 5 years of similar experience in a star hotel or a quality stand alone.
Minimum of 1 year experience as Assistant Manager required
Prior experience of working as a opening team member of a Bar / Restaurant. | diff --git a/pages/10.job-descriptions/08.outlet-manager/docs.md b/pages/10.job-descriptions/08.outlet-manager/docs.md new file mode 100644 index 0000000..45d3342 --- /dev/null +++ b/pages/10.job-descriptions/08.outlet-manager/docs.md @@ -0,0 +1,63 @@ +--- +title: 'Outlet Manager' +--- + +| | | +| :----- | :----- | +| **Job Title:** | Outlet Manager | +| **Department:** | Food & Beverage Service | +| **Reports to:** | Owner | + +=== + +##### Job Duties/ Responsibilities: +###### Budgeting: +* Ability to forecast Annual / Monthly budget for Food & Beverage (in liaison with the H&G Assistant +Manager (s)). +* Meet stipulated budgets + +###### Client Management / PR / Marketing: +* Maintaining client relationships and developing new ones +* Build and maintain media relationships +* Ensure smooth execution of all outlet marketing initiatives + +###### Operational: +* To ensure operational excellence in all aspects +* To Delegate responsibilities to appropriate member (s) of his team and to effectively monitor their performance +* To ensure guest satisfaction +* To monitor all guest feedback received and take appropriate corrective actions +* Ensure a proper control procedure is in place for all F&B (service and production) and that it is implemented +* To ensure maximum security and health and safety measures are undertaken in all areas. +* To ensure effective communication with his team and hold staff meetings on a regular basis to impart information and receive inputs +* To fill in vacancies that arise in the best possible manner ensuring the in-house staff succession plans are taken into account. +* To supervise, follow up, appraise the performance of his subordinates. +* To maintain a high standard of ethical behaviour +* Generate MIS, analyze MIS and discuss with GM on a weekly / fortnightly / monthly basis + +###### HR: +* To hold regular On-the- Job training sessions to ensure that staff can perform their duties correctly. +* To investigate and action the causes of staff grievances. +* To ensure fair and equitable discipline, yet complying with house or company regulations +* To effectively engage as and when required in an operational role (and thus setting an example for his team) +* To act as a mentor to his subordinates. +* To stimulate, motivate and lead his subordinates with a view to secure their interested and willing participation towards achieving common goals of the unit and the enterprise. + +##### Competencies: +* Decision Making Skills – _Excellent_ +* Leadership Skill – _Excellent_ +* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Excellent_ +* Organization & Social Skills – _Excellent_ +* PR Skills - _Excellent_ +* Computer Knowledge – _Should have basic knowledge on MS Office_ +* Industry Linkage – _Should know the local people in +Beverage Industry_ +* Knowledge of local excise laws -_ Excellent_ + +| | | +| :----- | :----- | +| AGE RANGE | 28–30 Years | +| SALARY RANGE | Rs. ??/- | +| BENEFITS / ENTITLEMENTS | Entitled to Business Entertainment (with in Outlet) for Rs +??/- per day
Mobile / Marketing Travel Allowance (Refundable)
Incentive & Performance Bonus, as per company policies. | +| QUALIFICATIONS | Diploma/degree in hotel management
MBA in PR & Marketing will be preferred | +| TOTAL WORK EXPERIENCE | 7 years of similar experience in a star hotel or a quality stand alone.
Minimum of 2 year experience as Assistant Manager required
Prior experience of working as a opening team member of a Bar / Restaurant. |