From 08634b0ec022637a1d6fc3186660bbc9d597b50f Mon Sep 17 00:00:00 2001 From: tanshu Date: Tue, 26 Dec 2017 09:53:02 +0000 Subject: [PATCH] (Grav GitSync) Automatic Commit from tanshu --- pages/12.training-materials/complaint-handling/docs.md | 1 + 1 file changed, 1 insertion(+) diff --git a/pages/12.training-materials/complaint-handling/docs.md b/pages/12.training-materials/complaint-handling/docs.md index 9dfc8ab..445a3f5 100644 --- a/pages/12.training-materials/complaint-handling/docs.md +++ b/pages/12.training-materials/complaint-handling/docs.md @@ -4,6 +4,7 @@ title: 'Complaint Handling' ### Negotiating Tight Corners In case of a complaint, whether it is over the phone or in the restaurant, the situatation should be handle very carefully. + === Follow the Three Basic Steps when a complaint occurs: * **Listen**