(Grav GitSync) Automatic Commit from tanshu
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title: 'Wait Staff 2'
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title: Captain
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| :----- | :----- |
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| **Job Title:** | Wait Staff |
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| **Job Title:** | Captain |
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| **Department:** | Food & Beverage Service |
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| **Reports to:** | Captain |
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| **Reports to:** | Senior Captain |
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===
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##### Job Duties/ Responsibilities:
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* To be fully aware of the content, preparation and presentation of all menu items.
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* To maximize sales.
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* To promote the company and its services.
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* Ensures service for tables assigned.
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* Takes food and beverage orders as per set standard.
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* Delivers food from kitchen and beverages from dispense bars.
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* Assists the runner in clearing tables if necessary.
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* Follows sequences of work during set-up time and service time.
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* Has to know in details food and beverage items present in menu.
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* Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood.
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* Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.
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* Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.
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* Receives a training and focus carefully on various elements and tasks taught on a daily basis.
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* Ensuring correct charges are made and payment received.
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* Follow correct health & safety procedures to ensure welfare of both staff and customers
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###### Operational:
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* Ensure that opening and closing (Restaurant) procedures are adhered to
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* To ensure guest satisfaction
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* To ensure that all stocks (crockery & cutlery) and supplies are requested in a timely manner, correct stock levels maintained and stored under optimum conditions.
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* Ensure regular stock (crockery and cutlery) taking of all operating equipment at specified intervals.
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* Maintain cleanliness of work areas throughout the day. (in assistance with the Senior Captain)
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* To ensure that stations have their correct mis-en- place.
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* Perform other reasonable job duties as requested by the Senior Captain.
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* To maintain a high standard of ethical behaviour
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* Order taking
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* Punching order (in the billing software from his / her side station), maintaining set timelines for service (food and beverage as per set SOPs)
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* Understanding guest requirement and suggesting food and beverage
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* Up selling Food and Beverage
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* Delegating work to the wait staff and runners and ensuring quality service standards, timeliness & order sequence.
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* Receiving payment
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* Maintaining running tabs (tables and standing crowd) and ensuring payment are received against food and beverages served.
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###### HR:
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* Team work skills – Good
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###### Accounting:
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* Experience in handling restaurant billing software
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##### Competencies:
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* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Average_
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* Social Skills – _Average_
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* Decision Making Skills – _Good_
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* Leadership Skill – _Good_
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* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Good_
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* Social Skills – _Good_
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* Food & Beverage Knowledge (Theoretical and practical) - _Good_
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@ -38,7 +47,7 @@ title: 'Wait Staff 2'
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| AGE RANGE | 23–26 Years |
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| SALARY RANGE | Rs. ??/- |
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| BENEFITS / ENTITLEMENTS | Uniform <br/> Free Laundry (uniform) <br/> Incentive & Performance Bonus, as per company policies. |
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| QUALIFICATIONS | Diploma/degree in hotel management (ideally) or Short course in F&B service |
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| TOTAL WORK EXPERIENCE | 1 years of similar experience in a star hotel or a quality stand alone. |
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| QUALIFICATIONS | Diploma/degree in hotel management |
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| TOTAL WORK EXPERIENCE | 3 years of similar experience in a star hotel or a quality stand alone. <br/> Minimum of 1 year experience as Captain required |
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