---
title: 'Wait Staff'
---

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|  :-----          |  :-----          |
|  **Job Title:** |  Wait Staff |
|  **Department:** |  Food & Beverage Service |
|  **Reports to:** |  Captain |

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##### Job Duties/ Responsibilities:
* To be fully aware of the content, preparation and presentation of all menu items.
* To maximize sales.
* To promote the company and its services.
* Ensures service for tables assigned.
* Takes food and beverage orders as per set standard.
* Delivers food from kitchen and beverages from dispense bars.
* Assists the runner in clearing tables if necessary.
* Follows sequences of work during set-up time and service time.
* Has to know in details food and beverage items present in menu.
* Handles guest request in a courteous manner repeating their request to make sure that guest's message was properly understood.
* Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.
* Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.
* Receives a training and focus carefully on various elements and tasks taught on a daily basis.
* Ensuring correct charges are made and payment received.
* Follow correct health & safety procedures to ensure welfare of both staff and customers
* To maintain a high standard of ethical behaviour

##### Competencies:
* Communication Skill (Hindi – Spoken, Punjabi – Spoken, English – Spoken & Written) – _Average_
* Social Skills – _Average_
* Food & Beverage Knowledge (Theoretical and practical) - _Good_

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|  :-----          |  :-----          |
|  AGE RANGE |  23–26 Years |
|  SALARY RANGE |  Rs. ??/- |
|  BENEFITS / ENTITLEMENTS |  Uniform <br/> Free Laundry (uniform) <br/> Incentive & Performance Bonus, as per company policies. |
|  QUALIFICATIONS |  Diploma/degree in hotel management (ideally) or Short course in F&B service |
|  TOTAL WORK EXPERIENCE |  1 years of similar experience in a star hotel or a quality stand alone. |
	
	
